Privacy Policy

1. Introduction

Your Time To Speak is a coaching and speaking brand owned and operated by Twenty7 CommV, a company registered in Belgium. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, or use our services.

We are committed to protecting your privacy in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation, “GDPR”) and applicable Belgian privacy legislation.

2. Data Controller

The data controller responsible for your personal data is:

Twenty7 CommV

Trading as: Your Time To Speak

Dammekenswegel 6, 9810 Nazareth-De Pinte, Belgium

Enterprise number: BE 0719.633.595

Email: hello@yourtimetospeak.com

If you have any questions about this policy or how we handle your data, please contact us at the email address above.

3. Data We Collect

3.1 Data you provide directly

We may collect the following personal data when you fill in a contact form, book a call, or sign up for our services:

Full name
Email address
Phone number (if provided)
Company name and job title (if provided)
Any information you include in your message or inquiry

3.2 Data collected automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Pages visited and time spent on the site
Referring URL
Device type and operating system

This data is collected through cookies and similar tracking technologies. Please refer to our Cookie Policy for more details.

3.3 Data collected during coaching or service delivery

If you engage with us as a client, we may collect additional data relevant to the coaching or training program, including information you share during sessions, goals, progress notes and feedback.

4. How We Use Your Data

We use your personal data for the following purposes:

To respond to your inquiries and communicate with you
To provide our coaching, speaking and training services
To send relevant information, updates or offers (only with your consent)
To improve our website and service offering
To comply with our legal and contractual obligations
To process payments (if applicable)

5. Legal Basis for Processing

We process your personal data on the following legal grounds under the GDPR:

Contractual necessity: to deliver the services you have requested or signed up for.
Legitimate interests: to manage our business, improve our services and communicate with prospective clients in a relevant and proportionate way.
Consent: for marketing communications and non-essential cookies. You may withdraw your consent at any time.
Legal obligation: where we are required to process your data to comply with Belgian or EU law.

6. Data Sharing and Third Parties

We do not sell or rent your personal data to third parties. We may share your data with trusted third-party service providers who assist us in running our business, such as:

Email and scheduling tools (e.g. Google Workspace, Calendly)
Website hosting and analytics providers
Payment processors (if applicable)
Video conferencing tools (e.g. Zoom, Google Meet)

These providers act as data processors on our behalf and are contractually required to handle your data securely and only for the purposes we specify.

We may also disclose your data if required by law, court order or regulatory authority.

7. International Data Transfers

Some of our third-party tools may process data outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as the European Commission’s Standard Contractual Clauses or equivalent mechanisms, in accordance with GDPR requirements.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, and in accordance with our legal obligations. Specifically:

Inquiry data: retained for up to 12 months if no engagement follows.
Client data: retained for up to 7 years following the end of the relationship, in line with Belgian accounting and tax obligations.
Marketing contact data: retained until you withdraw your consent or unsubscribe.

When data is no longer needed, it is securely deleted or anonymised.

9. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of access: you may request a copy of the personal data we hold about you.
Right to rectification: you may ask us to correct inaccurate or incomplete data.
Right to erasure: you may ask us to delete your data, subject to legal exceptions.
Right to restriction: you may ask us to limit how we use your data in certain circumstances.
Right to data portability: you may request your data in a structured, machine-readable format.
Right to object: you may object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at hello@yourtimetospeak.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit):

Website: www.dataprotectionauthority.be

Email: contact@apd-gba.be

10. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. We distinguish between:

Essential cookies: necessary for the website to function correctly.
Analytics cookies: used to understand how visitors interact with the site (only with your consent).
Marketing cookies: used to serve relevant content or advertisements (only with your consent).

You can manage your cookie preferences through the cookie banner on our website or by adjusting your browser settings. Withdrawing consent for non-essential cookies does not affect the use of essential cookies.

11. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures include secure email communication, access controls and the use of reputable, GDPR-compliant service providers.

While we take data security seriously, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but commit to notifying you and the relevant authorities of any data breach as required by law.

12. Children’s Privacy

Our services are directed at professionals and adults. We do not knowingly collect personal data from individuals under the age of 16. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with the revised date at the top. We encourage you to review this policy periodically.

Significant changes will be communicated to you directly where we hold your contact details.

14. Contact

For any questions, requests or concerns regarding this Privacy Policy or the way we handle your data, please contact:

Twenty7 CommV – Your Time To Speak